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Top Trends in Providing an Omni-channel Service Experience
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"Top Trends in Providing an Omni-channel Service Experience"

Today’s customers expect a seamless and consistent experience across the growing number of channels they are using to interact with organizations.

The primary service channels we are seeing used within the industry are the most traditional ones: phone, email, and chat. However, alternative channels like self-service, SMS, IoT, and social media have started to outpace the growth trajectories of these traditional channels.

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